Refund Policy

At Four Friends Group LLC, we strive to ensure your satisfaction with every purchase you make from our online store. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility:
– To be eligible for a refund, your item must be unused and in the same condition that you received it.
– The item must be in its original packaging.
– Items not eligible for refund include gift cards, downloadable software products, and perishable goods.

2. Refund Process:
– To initiate a refund, please contact our customer service team within 7 days of receiving your order.
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
– We will also notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

3. Return Shipping:
– Customers are responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable.

4. Contact Us:
– If you have any questions on how to return your item to us, contact our customer service team at info@fourfriendsgroup.com.